THE NITTY GRITTY
Please read these terms and conditions carefully before purchasing. Placing your order will indicate to us your acceptance of these terms and conditions.
All designs on this site are the sole property of Sparklers & Confetti and are covered by copyright. They may not be reproduced in any fashion without the permission of Sparklers & Confetti. Any breach of copyright will be pursued.
All invitations include a small super discreet url for Sparklers & Confetti on the back where possible.
We request a 25% deposit to commence artwork creation. On final approval, balance of payment is required before any part of the order can go into production.
All dollar amounts are in Australian dollars and pricing includes GST.
Quoted prices are valid for 30 days only and are subject to change without notice.
Shipping is provided through Sendle or Express with Australia Post and charged at according to size and weight of box. You will receive a tracking number once shipment has been made.
Sparklers & Confetti is located in Melbourne and ships to customers worldwide, yay!
Delivery times depend on item type and substrate printed on. Please check the production timeframe on each product page and allow for shipping timeframe to make sure that the delivery date will be suitable for you. Rush orders may be possible under certain circumstances. Please contact us if you require a rush order and we’ll do our best to accommodate. Fees apply.
Sparklers & Confetti is located in Melbourne and ships to customers worldwide. Tracking information is provided with every package. We will aim to provide you with a guestimate for shipping internationally but this will be determined by final weight and size of ship.
International shipments are subject to duties and taxes determined by the country to which we are shipping to and will be assessed by your local customs bureau. Sparklers & Confetti is unable to offer information regarding importation fees and strongly encourages you to inquire with your local customs bureau for information prior to placing an order. These fees are the sole responsibility of the customer, and will not be represented in your cart upon placing your order. Local taxes applied to products on our website are unable to be refunded for international orders.
LOSS OR DAMAGE
Sparklers & Confetti cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.
You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door.
As Sparklers & Confetti is a service based business, all our products are made to order and once we have received your order and payment the work gets started, therefore we can not offer refunds. Please choose carefully upon ordering.
Hence we encourage you to purchase our sample pack before ordering so you can physically see the high quality and craftsmanship of our designs in a tangible form. We also suggest booking an appointment to visit our studio if you are unsure about paper and finishing choices, prior to placing your order.
The cost of our basic sample pack is $10. The pack contains a great mix of our designs and colours so you can get a good feel for our print quality and finish. We’ve now added bespoke additions for acrylic and metal designs, wahoo!
HOW IT WORKS
As most clients have different needs, it is one of the challenges to have an online presence with all elements. However, once you’ve chosen your preferred collection, we’ll get back to you within 2 days and obtain all the info we need to provide you with a proper quote.
If you’re happy with the quote, we’ll send you a new client form worth filling out and invoice you for payment. After payment is made, we do a happy dance and start on preparing the artwork.
You’ll receive a digital proof within a week. This is a good time to let us know if any changes are needed to the copy.
Once you approve the artwork, we send it off to print, order your envelopes and any other items. See production timeframe for more info on timings.
We’ll either ship the goods to you or if you opted to arrange a pick up, we’ll have it prepped and confetti’d up ready for you.
To keep our prices reasonable we provide your invites unassembled. With the exception of our wraps, these come finished (you’re welcome). However, we are more than happy to assemble them for a few extra bits of dosh. Let us know if you’d like us to do this.
With our years of experience with different substrates, we’re pretty good at selecting the appropriate stock for each design.
We want the quality of the stock to match the quality of invitation. Our prices may seem high but please factor in stock weights when making your decision on a stationer.
Fees may or may not apply when changing your selected collection’s design/layout and are up to our discretion. Minor typographic and content changes do not incur additional fees, nor do colour changes. Further changes to designs are quoted as required at a rate of $70 per hour.
Our minimum quantities for each item can be found on each item’s page in the QTY field.
Please confirm final quantities before placing your order, Sparklers & Confetti does not refund requests for lower quantities than ordered. In the event you would like to increase your item quantities, we will issue an invoice to account for this additional cost, however this may not always be able to be accommodated without affecting production times or minimum quantities after a second order has been placed. We recommend ordering at least 10% of extras just in case you need more invites, as the printing prices for low quantities are much higher than your initial batch.
REPRINTS OR ERRORS
Sparklers & Confetti will endure to make sure all spelling is correct but cannot be held responsible for any typing errors noticed after the proofs have been approved.
Your approval in writing via email acts as final approval of the designs exactly as they appear within the Digital Proof. Changes requested beyond this point will incur reprinting fees. In no event will Sparklers & Confetti be responsible for incorrect text that has been approved by the customer, so please check the digital proof carefully!
Any amendments made after approval and printing will incur an extra charge. Please notify Sparklers & Confetti immediately if you notice any errors on your stationery once you have received it.
If there are errors discovered within the text after the digital proof has been approved, Sparklers & Confetti will revise the design without charge, however the customer will be responsible for the re-printing of the printed material at a 30% discount of the original cost of the item(s).
If final prints do not match the designed content represented in the Digital Proof that has been approved, we will offer a reprint of the order free of charge.
We have a range of fonts to choose from so if you would like to use an alternative, just ask! However, not all of our designs in our signature range will suit all of the fonts in our list. Each of our designs has been carefully chosen to suit the specific theme of the invitation. We will guide you towards making the right choice of replacement font and suggest other options from our list that will work best.
Please do not ask to supply you our fonts. We do not disclose font types under any circumstances to protect our design work and further print revenue.
If you would like a map illustration created or one of our thank you card illustrations included in your order you must supply us with a screen capture or website link of the venue that has a map for us to re-draw. You must highlight to us any specific landmarks or other information you would like included. Map artwork does incur a custom design fee. Please enquire regarding pricing on these illustrations.
HOW IT WORKS
Our custom service is for clients who want something different and within the style that Sparklers & Confetti is renowned for. It may be that you want to reflect your wedding styling closely in the stationery, or you have a particular idea in mind that you want us to bring to life.
The process starts with a consultation over the phone or in person. We discuss what you’re looking to achieve with your wedding stationery and styling, which allows us to put together a quote. We ask you to send a pinterest board of what catches your eye so we can get into your head and be sure we are on the same path.
Once the quote is approved and payment paid, we get started on creating your dream stationery.
We then design an invite which matches this look and feel and allow 3 x rounds of changes to the artwork. Once finalised, we then we roll out the look and feel across all your stationery pieces.
We will make suggestions in regards to printing process to give you the desired effect. If any changes you make affect the price we originally quoted, we will notify you before commencing. Unfortunately with the nature of being bespoke, this can affect the final price.
Any additional changes past the allocated 3 rounds of changes, may incur extra design fees quoted on a case by case basis at a rate of $70 per hour, billed in 1 hour increments.